Shipping & Returns
We ship with Australia Post and Allied Express.
Our rates are based exactly on their fees.
Purvis Shipping Times
All orders are shipped within 3 business days. From time to time, we will need to transfer stock between stores to complete orders, you will be contacted by SMS or EMAIL if your order is delayed beyond 3 business days. We are unable to hold orders for delivery on a specific date.
Once the parcel has been dispatched from our store, monitoring tracking is the responsibility of the recipient.
If you have not received an order within 10 working days, please notify us by email at: info@purivsbeer.com.au
The average delivery times for parcels from time of dispatch (orders are dispatched within 3 business days of the order being placed) are below:
- Sydney / ACT: 2 - 3 days
- NSW other than Sydney: 2 - 3 days
- Melbourne: 1 - 2 days
- VIC other than Melbourne: 1 - 2 days
- South East QLD: 3 - 4 days
- QLD other than South East: 3 - 5 days
- Adelaide: 2 - 3 days
- SA other than Adelaide: 3 - 4 days
- Perth: 4 - 6 days
- WA other than Perth: 5 - 7 days
- NT: 5 - 7 days
- Tasmania: 5 - 7 days
Purvis Shipping Rates
Victoria
Zone V1 - Melbourne
Single parcel: $11 base rate up to 15kg.
Second parcel: +$9 up to 30kg.
Third parcel: +$9 up to 45kg.
Zone V2 - Country
Single parcel: $12 base rate up to 5kg + $0.75 for each additional 1kg up to 15kg.
Second parcel: +$6.50 then +$0.75 for each additional 1kg up to 30kg.
Third parcel: +$6.50 then +$0.75 for each additional 1kg up to 45kg.
New South Wales
Zone N1 - Sydney
$20 base rate up to 5kg + $1 for each additional 1kg, regardless of how many parcels.
Zone N2 - Country
Single parcel: $29 base rate up to 5kg + $1.50 for each additional 1kg up to 15kg.
Second parcel: + $25 then +$1.50 for each additional 1kg up to 30kg.
Third parcel: +$25 then +$1.50 for each additional 1kg up to 45kg.
Zone V2 - Deemed to be in VIC for charging purposes.
Single parcel: $12 base rate up to 5kg + $0.75 for each additional 1kg up to 15kg.
Second parcel: +$6.50 then +$0.75 for each additional 1kg up to 30kg.
Third parcel: +$6.50 then +$0.75 for each additional 1kg up to 45kg.
Zone S2 - Deemed to be in SA for charging purposes.
Single parcel: $28 base rate up to 5kg + $1.75 for each additional 1kg up to 15kg.
Second parcel: +$15 then +$1.75 for each additional 1kg up to 30kg.
Third parcel: No extra base charge, $1.75 for each additional 1kg still applies.
ACT
Single parcel: $19 base rate up to 5kg + $1 for each additional 1kg up to 15kg.
Second parcel: +$8 then +$1 for each additional 1kg up to 30kg.
Third parcel: +$8 then +$1 for each additional 1kg up to 45kg.
Western Australia
Zone W1 - Perth
$17 base rate up to 5kg + $1.50 for each additional 1kg up to 15kg.
Second parcel: +$15 then +$1.50 for each additional 1kg up to 30kg.
Third parcel: +$15 then +$1.50 for each additional 1kg up to 45kg.
Zone W2 - Country South
$21 base rate up to 5kg + $2.50 for each additional 1kg.
Second parcel: +$20 then +$2.50 for each additional 1kg up to 30kg.
Third parcel: +$20 then +$2.50 for each additional 1kg up to 45kg.
Zone W3 - Country North
$22 base rate up to 5kg + $2.50 for each additional 1kg.
Second parcel: +$20 then +$2.50 for each additional 1kg up to 30kg.
Third parcel: +$20 then +$2.50 for each additional 1kg up to 45kg.
Northern Territory and Tasmania
Single parcel: $25 base rate up to 5kg + $3 for each additional 1kg up to 15kg.
Second parcel: +$15 then +$3 for each additional 1kg up to 30kg.
Third parcel: +$10 then +$3 for each additional 1kg up to 45kg.
South Australia
Zone S1 - Adelaide
$20 base rate up to 5kg + $1 for each additional 1kg, regardless of how many parcels.
Zone S2 - Country
Single parcel: $28 base rate up to 5kg + $1.75 for each additional 1kg up to 15kg.
Second parcel: +$15 then +$1.75 for each additional 1kg up to 30kg.
Third parcel: No extra base charge, $1.75 for each additional 1kg still applies.
Queensland
Zone Q1 - Brisbane
$20 base rate up to 5kg + $1.25 for each additional 1kg up to 15kg.
Second parcel: +$5 then +$1.25 for each additional 1kg up to 30kg.
Third parcel: No extra base charge, $1.25 for each additional 1kg still applies.
Zone Q2 - Country Near
$25 base rate up to 5kg + $1.50 for each additional 1kg.
Additional parcel/s: No extra base charge, $1.25 for each additional 1kg still applies.
Zone Q3 - Country Mid
$29 base rate up to 5kg + $2.50 for each additional 1kg.
Additional parcel/s: No extra base charge, $2.50 for each additional 1kg still applies.
Zone Q4 - Country North
$30 base rate up to 5kg + $2.50 for each additional 1kg up to 15kg.
Second parcel: +$15 then +$2.50 for each additional 1kg up to 30kg.
Third parcel: +$15 then +$2.50 for each additional 1kg up to 45kg.
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As a guideline, a 15kg parcel could be made up of the following types of goods:
- 24 x 330ml bottles; or
- 15 x 500ml bottles; or
- 10 x 750ml bottles; or
- Mix of 330ml, 500ml and 750ml bottles.
The above are examples only.
Final freight costs are automatic during the online checkout process.
Shipping Information
Please note, we only ship to Tasmania and Mainland Australia. We do not currently ship outside of Australia. International purchasers must list a valid Australian address.
If the order is being sent to a non-residential address, please ensure the business/company name is included in the address details under the text field "company".
All parcels can be tracked and by default have "Authority To Leave". We do offer customers the option to state specific delivery instructions, e.g. leave behind side gate etc. You may opt for the parcel to require a signature on delivery, please state this in the delivery instructions.
If the premises is unattended during a delivery which requires a signature a notice will be placed in your post box and the parcel will be available for pick up at the nearest courier outlet.
Deliveries are made during business hours Monday to Friday, however we are unable to give a guaranteed time of delivery. No deliveries are made on public holidays or weekends.
Orders are dispatched once processed. We are unable to hold orders for delivery on a specific day.
Refund and Returns
We are so sure that any product sold by Purvis Beer will meet or exceed your expectations that we guarantee the products we sell. Should you for any reason be dissatisfied with your purchase, simply return the items for a full refund. The cost of return postage, if applicable, is to be paid by the sender. If the items you are returning are beers please return all bottles, including empties. All returns must be made within 7 days of receipt and if the items are not beers they must be in an unused and saleable condition. In the unlikely event that your goods are damaged in transit please contact us immediately. Depending on the order and extent of damage to the goods we will be able to provide you with a credit or replacement, this is at the sole discretion of Purvis Beer.
Returns Process
To return items, please send to:
Purvis Cellars
615-617 Whitehorse Rd, Surrey Hills VIC 3127
Please ensure the following information is included so your return can be processed:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning and a reason for the return
Please note: Alcohol deliveries cannot be accepted by persons under the age of 18 years
If you have any other questions, please fill in the contact form below.
Have a great day,
From,
The Purvis Beer team.